Customer Retention and Renewals Adviser

Customer Retention and Renewals AdviserGateshead Full-Time Office-Based 31,734 Basic Salary + Bonus (OTE 37,734)About the RoleWe''re looking for a Customer Retention and Renewals Adviser to join a successful and growing organisation supporting customers across the UK.This is a relationship-focused role where you''ll manage existing customer accounts, guide customers through the renewal process and help maximise retention. You''ll build long-term relationships, manage a portfolio of renewal opportunities and ensure customers continue to gain value from the services they use.Customer retention is at the heart of this role.You''ll regularly speak with customers about upcoming renewals, discuss any concerns they may have and explore the reasons they may be considering non-renewal. We''re looking for someone who can ask the right questions, confidently handle objections and identify opportunities to retain customer business where appropriate.This is not a call centre role. Instead, you''ll work consultatively with customers, taking ownership of renewal conversations, building trusted relationships and delivering an excellent customer experience while achieving retention objectives.If you enjoy building relationships, having meaningful customer conversations and influencing positive outcomes, we''d love to hear from you.What''s in It for You? 31,734 basic salaryMonthly performance-related bonus with realistic OTE of 37,734 Central Gateshead locationUp to 37 days'' holiday ..... full job details .....