Customer Relationship Executive

Customer Relationship Executive - 12 Month Maternity CoverBanbury Up to 27,000 Hybrid working Monday-Friday We''re looking for a proactive, hardworking Customer Relationship Executive to join a busy and well-established sales support team on a 12-month maternity contractThis is a great opportunity for someone who enjoys being busy, likes taking ownership and gets satisfaction from getting things done. You''ll join a settled team of six who work closely together, supporting some of the company''s largest retail and national accounts You''ll have responsibility for your own customer accounts, managing everything from orders and stock availability through to deliveries, returns and queries. There are natural peaks and troughs, so you''ll need to be comfortable working at pace, prioritising your workload and keeping on top of plenty of moving parts What you''ll be doingManaging your own portfolio of retail and national customer accountsProcessing orders and managing them through to deliveryProviding quotations and responding to pricing, stock and delivery enquiriesKeeping customers proactively updated on orders, delays and availabilityResolving customer queries, returns, credits and delivery issuesBuilding strong relationships with customers and internal sales teamsLiaising with logistics, inventory, finance and other internal departmentsTaking ownership of issues and seeing them through to resolution What we''re looking forPrevious customer service experience within an order ..... full job details .....