Customer Relations Manager

Customer Relationship Manager (CRM Manager) About the roleOur client is looking for a proactive and customer-focused Customer Relationship Manager to join the Care and Resolution team in Halifax. In this role, you''ll act as the main point of contact for customers, taking ownership of complex or high-impact issues and ensuring a smooth, professional experience from start to finish.You''ll play a key role in strengthening relationships, improving customer experience, and supporting retention and renewal across the business.Key ResponsibilitiesAct as the main contact for customers, managing complex issues from start to finishCoordinate with different teams to resolve customer problems efficientlyKeep customers updated and build strong, trusting relationshipsIdentify root causes of issues and help improve processes to prevent repeatsSupport customer retention and renewal by understanding needs and risksEnsure accurate records and high standards of communicationKey Experience and SkillsExperience in customer relationship, account management, or support rolesStrong communication skills, both written and verbalAbility to manage complex situations and make sound decisionsGood organisation and attention to detailAble to work across teams and influence othersFamiliarity with CRM systems and problem-solving approaches This role offers an excellent opportunity for someone looking to step into a position where they can take the next step in a leadership role, develop, and make a ..... full job details .....