Customer Relations Executive

Customer Relations Executive

Job Location:               Poole, Dorset

Job Type:                     Permanent

Salary:                         £28,000 - £30,000 Depending on experience

Hours                            37.5 hours per week, Monday – Friday 8am – 4:30pm

Benefits:                      

• An excellent starting salary
• A friendly, fun working environment
• Free parking
• 23 days holiday per year, plus bank holidays
• Company pension scheme
• Death in service benefit
• 24/7 healthcare scheme
• Cycle to work scheme
• A supportive and welcoming team within a modern office environment
• The opportunity to hone in on your skills with the company’s support to make this role your own

A leading manufacturing company for the leisure industry who have been established over 20 years are recruiting for a Customer Relations Executive to join their friendly team on a permanent basis at their; dynamic, busy and hardworking office based in Poole.

In this important role you will be tasked with ensuring the customer journey is delivered at the highest standards whilst working closely with internal and external departments to ensure customer enquiries & warranty claims are dealt with in a timely manner.

This is a really exciting opportunity to work for a well-established and friendly company where you will be as the Customer Relations Executive:

• Providing first class customer service
• Dealing with customer queries via phone, email, social media, post etc
• Responding to enquiries regarding aftersales, warranty claims and product issues, ensuring any discrepancies are resolved and the customer is happy
• Processing through orders for replacement parts, tracking dispatch, delivery and fitting of parts in a timely manner
• Completing required paperwork to ensure traceability of warranty claims
• Investigating warranty claims to see if a manufacturing default or installation error
• Liaising with manufacturers and installations team to arrange invoicing / credit for any products replaced under manufacturing guarantees

We would like our successful candidate to possess:

• Previous experience in a role providing excellent customer service
• A personable and customer focused approach where nothing is too much trouble
• The ability to see from a customer’s point of view to enable quick resolutions
• The ability to develop and maintain strong internal and external relationships
• Ability to manage your own time effectively to achieve results
• Be competent working with Microsoft Packages

This is a really nice place to work and if you are an experienced Customer Relations Executive who wants to work for a passionate company then please contact our Recruitment Team on (phone number removed) or by emailing your CV.

Keywords: customer service, customer support, customer experience, operations, operational, customer service, administrator, administration, co-ordinator, coordinator, sales admin, sales support, sales co-ordinator, sales coordinator, sales co coordinator Poole, Ferndown, Wimborne, Christchurch, Wareham, Blandford, Ringwood