Customer Relations Advisor

Porsche Centre Silverstone is looking for a customer focused Customer Relations Advisor to join our dynamic Aftersales team and play a key role in delivering an exceptional customer experience. About the role You''ll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you''ll make every interaction count. Your day-to-day will include: Managing service leads generated through the Porsche app and connected car technologies Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries Supporting our Service Advisors and Hosts in the reception area Handling pre-calls, customer updates, invoicing, and post-visit feedback Supporting the dealership with telephony processes Why join us? This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You''ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. This is a full-time position which may include Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning and Development team, as well as manufacturer training from Porsche. About you: ..... full job details .....