Customer Order Management Representative

Customer Order Management Representative Contract duration is 12 months, this will likely get extended Location: Peterborough This is currently a fully onsite role, 5 days per week onsite especially during the initial training period. It''s expected this will evolve to a hybrid role (2 days per week remote). We are looking for candidates with 2 or more years of experience in a similar role. COM or CS experience in a manufacturing or engineering environment is required Some technical affinity/understanding is required for this role. Good communication skills are a must! Job Summary: Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Key Responsibilities: - Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. - Act as the single-point-of-contact to client''s customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders - Providing accurate documentation and continual communication to customer throughout the process. - Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of client processes, systems, and practices; provide timely and informative responses as per the ..... full job details .....