Customer Operations Specialist

Hnry is a does-it-all financial assistant who makes life less stressful for the self-employed. We have quickly grown into one of Australasia''s largest specialist accountancies with a team of 100+ (and counting) who serve tens of thousands of sole traders across Australia and New Zealand, and the UK. We offer a full digital accounting service for contractors, freelancers, and sole traders that handles well, everything. We are continuing to grow and we''re looking for great humans to join us as we do it. Customers are at the heart of everything we do here at Hnry, and we are on the lookout for a motivated customer service superstar who thrives in a fast-paced environment and genuinely loves helping people. Our Customer Operations team are a vibrant, fun, and highly motivated team who work together to deliver an outstanding experience for our customers, making the lives of self-employed people that bit easier. The team are responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve all to empower sole traders to feel confident and on top of their financial obligations. Our UK based Customer Operations team wear multiple hats and adapt to our customer needs. They are small (but growing) and work towards one goal: helping our users never have to think about tax. ..... full job details .....