Customer Success and Operations Specialist £40k Hybrid

Customer Success and Operations SpecialistAre you passionate about delivering an exceptional customer experience whilst keeping operations running smoothly behind the scenes?Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)Location: Large modern building with on-site parking and modern kitchen facilities Salary: 35K- 40K plus 25 days holiday, health insurance, pension, 2 annual conferences, parking and hybrid working!Our client, a market-leading medical business, is looking for a proactive and highly organised Customer Success and Operations Coordinator to join their small but mighty UK division in Chessington.As a key member of the Customer Success team, you''ll be the central point of coordination between customers, sales, service, warehouse operations and internal departments. You''ll play a critical role in ensuring seamless customer service, efficient order fulfilment and operational excellence across the business unit.Main responsibilities include:Act as the primary point of contact for enquiries, delivering a first-class customer experienceManage customer orders, equipment requests, service contracts, hire agreements and repairs through SAP system and (url removed)Monitor open orders and maintain accurate customer, inventory and order records.Coordinate stock purchasing and inventory activitiesCoordinate equipment dispatch, returns and availability with the warehouse.Monitor equipment utilisation and support forecasting activities.Work alongside ..... full job details .....