Customer Operations Officer

Job Title: Customer Operations Officer Department: Customer Operations (Terminal) Location: Oxford Job Description: We are seeking a detail orientated and efficient Customer Operations Officer to join the airport s operational and customer facing team, responsible for ensuring the smooth, safe, and efficient handling of all aircraft movements, passengers, crew, and visitors at London Oxford Airport. This dynamic role blends operational coordination with exceptional customer service, requiring strong communication skills, attention to detail, and the ability to work effectively in a fast paced terminal environment. Key Responsibilities Operational Coordination: Aircraft Movement Oversight Manage and monitor all aircraft arrivals, departures, turnarounds, and associated requests to ensure efficient and timely operations. Crew Liaison Act as a primary point of contact for flight crews, providing accurate operational information, support, and coordination. Interdepartmental Communication Work closely with air traffic control, ground handling, security, and other airport teams to maintain seamless operational flow. Operational Documentation Prepare and maintain accurate records using airport operating system, movement logs, and operational reports in line with airport procedures. Customer Service and Terminal Support: Passenger Assistance Deliver exceptional customer service to passengers, ensuring a welcoming, safe, and efficient experience throughout their journey. ..... full job details .....