Customer Operations Executive - Global Luxury Fashion House

Mode Search is currently partnering with a renowned luxury fashion house to support their search for a Customer Operations Executive to join their London-based team.

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.This position is located at the brand’s London headquarters. It is a full-time, on-site role reporting directly to the Customer Service Manager. The position sits within the Customer Service function and works closely with cross-functional departments to ensure operational excellence and seamless service.The RoleCoordinate daily activities of the Customer Service team and serve as backup to the Customer Service ManagerOversee the complete order flow process from order receipt through to final delivery, ensuring accuracy and timely executionSupport showroom operations during sales campaigns as neededWork closely with Credit and Finance to manage payment terms, including advance payments, letters of credit, and guaranteesLiaise with Shipment Planning and Global Transport to provide shipping instructions for customer ordersCoordinate with internal teams across Production, Logistics, Warehouse, Planning, Order Entry, Sales, and Invoicing to ensure efficient order processingMonitor orders and address any delays or issues with a proactive, solution-focused approachManage seasonal reorders and communicate order changes, pricing updates, and cancellationsAct as the first point of contact for customer inquiries, ensuring timely responses and directing queries appropriatelyEnsure smooth delivery execution to support revenue targets and customer satisfactionAssist the Customer Service Manager in initiatives tied to turnover objectivesGather and share customer feedback and insights to support market analysis and sales strategiesSupervise and guide Customer Operations Specialists, encouraging collaboration and continuous improvementMonitor team performance and lead initiatives to improve process efficiency and service qualityRequirementsMinimum of 5 years’ experience in a customer service or operations coordination role, ideally within the luxury or fashion industryFluent in both Italian and English; additional languages are advantageousProficient in Microsoft Office, especially Excel, Word, and PowerPointExperience working with SAP and AS400 systems, as well as reporting toolsStrong analytical and problem-solving skillsProven track record in team leadership and people developmentExcellent interpersonal and communication skillsHighly organised, adaptable, and confident with the ability to work under pressureDeep understanding of order flow processes and how they impact both customer satisfaction and commercial targetsPlease note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.If your application is successful, you will be contacted by us in due course.You can also email your resume directly to us at info@modesearch.co.uk if you would like to apply. ..... full job details .....