Customer Operations Advisor

Are you looking for an exciting next step in customer service?We are currently looking for an excellent customer operations advisor for a well-established, independent construction company.This role sits at the centre of the operations, ensuring a seamless experience from order placement through to delivery. You''ll act as the key point of contact between customers, internal teams, and manufacturing to make sure orders are processed accurately and delivered on time.Responsibilities:As a Customer Operations Advisor, you will Manage customer orders from initial placement through to final deliveryAccurately process and track orders within internal systemsLiaise closely with the manufacturing team to ensure timely production and dispatchProactively communicate order status updates to customersCoordinate with logistics partners to ensure on-time and accurate deliveriesHandle customer queries, issues, and complaints in a professional and solutions-focused mannerInvestigate and resolve order discrepancies or delivery issues, with the supportive of the wider team if requiredRequirements:As a Customer Operations Advisor, you will need Previous experience in customer service, order management, or supply chain supportStrong organisational skills and attention to detailExcellent communication skills, both written and verbalAbility to manage multiple orders and priorities in a fast-paced environmentA proactive, problem-solving mindset with a customer-first approachBenefits:As a Customer ..... full job details .....