Full time

Customer Operations Administrator

Pertemps Newcastle Commercial

Fulwell, Buckinghamshire, NN13 5JQ

£13.48 per hour

Posted: 01 May 2026 (3 weeks ago)

Closing date: 31 May 2026

Ref: 59828994

Apply Save

About the Role

Pertemps Newcastle Commercial is seeking a Customer Operations Administrator to join their team in Fulwell. This full-time role offers £13.48 per hour with 37 hours worked weekly. Initially focused on administrative duties, the position will transition into a Contact Centre Advisor role. You will support customers with varied queries, delivering an exceptional service level. Key requirements include strong customer service skills, confidence managing inbound and outbound calls, good IT literacy with Microsoft Office, and excellent communication and organisational abilities. Previous customer service experience is preferred. Your workplace will be one where people feel valued, supported, and part of a team.

Customer Operations Administrator
Start Date: 18th May
Sunderland
37 hours per week
Salary:£13.48 per hour
We are recruiting a Customer Operations Administrator, Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role. In this position, you will support customers with a variety of queries while delivering an exceptional level of service.
Our client prides themselves on creating a workplace where people feel valued, supported, and part of a team
✔ What We’re Looking For

Strong customer service skills
Confidence handling both inbound and outbound calls
Good IT literacy, including Microsoft Office
Excellent communication and organisational skills
Previous customer service experience (not necessarily within a call centre

🔑 Key Responsibilities

Accurately input and update customer data within internal systems
Maintain records and ensure all information is up to date
Support general administrative tasks across the team
Deliver an excellent customer experience in line with the company’s Quality Framework
Act as the first point of contact via telephone, email, SMS, and social media
Take ownership of enquiries and complaints, using initiative to find effective solutions
Update internal systems accurately to ensure smooth customer journeys
Work closely with internal teams and external partners to provide a seamless service

Benefits
Free parking available
Excellent transport links
Temporary to permanent opportunity
Excellent training and development
Candidates must be fully flexible
If this sounds like the role for you, apply now and we’ll be in touch to discuss the opportunity further. For more information, Feel free to call us on 0191 255 7977 for more information.

Apply