Customer Operations Advisor

Customer Operations Advisor A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes. Key ResponsibilitiesDeliver excellent customer service across phone, email and other channelsResolve enquiries at first point of contact wherever possibleProcess administrative tasks, including work with financial and legislative implicationsProvide accurate advice to benefits customers to support timely claimsMaintain accurate records using internal systemsWork with internal teams and partners to resolve customer issuesSupport vulnerable customers where requiredContribute to service improvements and work flexibly within the team RequirementsEssentialGCSEs or equivalentExperience in telephone-based customer serviceExperience working in a fast-paced environmentStrong communication and problem-solving skillsGood IT skills and accurate data entryAbility to work independently and meet deadlinesDesirableCustomer service training or qualificationAdministrative experienceBasic financial knowledgeAdditional InformationBasic DBS required due to contact with vulnerable customers12 week''s contract with potential extensionFully office-based ..... full job details .....