Customer Operations Advisor

Customer Operations Advisor

A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes.

Key Responsibilities

• Deliver excellent customer service across phone, email and other channels
• Resolve enquiries at first point of contact wherever possible
• Process administrative tasks, including work with financial and legislative implications
• Provide accurate advice to benefits customers to support timely claims
• Maintain accurate records using internal systems
• Work with internal teams and partners to resolve customer issues
• Support vulnerable customers where required
• Contribute to service improvements and work flexibly within the team

Requirements

Essential

• GCSEs or equivalent
• Experience in telephone-based customer service
• Experience working in a fast-paced environment
• Strong communication and problem-solving skills
• Good IT skills and accurate data entry
• Ability to work independently and meet deadlines

Desirable

• Customer service training or qualification
• Administrative experience
• Basic financial knowledge

Additional Information

• Basic DBS required due to contact with vulnerable customers
• 12 week''s contract with potential extension
• Fully office-based