Customer Liaison Officer

As a Customer Liaison Officer in the property industry, based in Tamworth, you''ll act as the main point of contact for customers, ensuring their needs and concerns are addressed effectively. This role is key to maintaining smooth communication between the organisation and its customers, helping to deliver a seamless service.Client DetailsThis position is with an organisation within the property industry, located in Tamworth.DescriptionCommunicate with customers to understand and address their needs and concerns.Act as the primary point of contact for all customer-related queries.Coordinate with internal teams to ensure customer issues are resolved promptly.Keep customers informed about progress and outcomes of their queries or requests.Maintain accurate records of customer interactions and updates.Support the delivery of services by ensuring customer satisfaction.Proactively identify areas for improvement in customer service processes.Provide feedback to the organisation based on customer interactions.ProfileA successful Customer Liaison Officer should have:Excellent communication and interpersonal skills.Proven experience in customer service or a similar role.Strong organisational skills and attention to detail.The ability to manage multiple tasks and prioritise effectively.A proactive approach to problem-solving and customer care.Familiarity with the property industry would be an advantage.Job OfferSalary ranging from 28,800 to 35,200, dependent on the level of experience. ..... full job details .....