Customer Liaison Officer

Customer Liaison OfficerLocation: London (with Travel across MTVH regions as required)Salary: £37,732 £39,717 per annumReporting to: Customer Liaison LeadContract: Full TimeMake a Difference Where It Matters MostAt MTVH, the safety of our customers is our number one priority. We are looking for a passionate and customer-focused Customer Liaison Officer to join our Building Safety team and play a key role in delivering building safety programmes that protect our residents and communities.This is an exciting opportunity to join a newly established team where you will act as the voice of the customer, ensuring residents are informed, supported and engaged throughout intrusive surveys, interim safety measures and remedial works programmes. You''ll help shape how we communicate with customers while delivering an exceptional customer experience.What You''ll Be DoingAs a Customer Liaison Officer, you will: Lead communications with residents regarding building safety surveys and remedial works programmes. Act as the key point of contact between customers, Customer Services, surveyors and other internal teams. Manage customer enquiries, complaints and concerns, ensuring issues are resolved promptly and effectively. Produce regular customer communications and site updates. Support project teams in securing access to residents'' homes to facilitate essential works. Build an understanding of residents'' individual needs and vulnerabilities to deliver tailored support. Coordinate ..... full job details .....