Resident Liaison officer

Resident Liaison Officer (RLO) – SHDF Retrofit Scheme

Resident Liaison Officer | RLO | Tenant Liaison | Social Housing | Decarbonisation | SHDF | EWI

• Job Title: Resident Liaison Officer (RLO) – Decarbonisation Framework

• Location: Enfield, North London (Site-Based Framework)

• Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE)

• Contract Type: Ongoing Contract / Long-Term Placement

• Working Hours: Full-Time, Monday to Friday (Standard Site Hours)

• Sector: Social Housing / Energy Efficiency Retrofit (SHDF)

• Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle

Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes

We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield. Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE), you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades.

This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs.

Why Apply for This Role

• Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles.

• High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes.

• Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios.

• Immediate Start: Rapid interview and onboarding process for candidates available on short notice.

Key Responsibilities:

• Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines.

• Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams.

• Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works.

• Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys.

• Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers.

Candidate Profile & Requirements:

• RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes.

• Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable.

• Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield.

• Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities.

• Location: Based within an easy commute of Enfield, North London.

How to Apply:

If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella, click APPLY NOW with your updated CV for an immediate review.

Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, Customer Care Officer, Social Housing, SHDF, Decarbonisation, Retrofit, EWI, External Wall Insulation, Solar PV, Planned Maintenance, Enfield, North London, Middlesex.