Customer Liaison Officer

Our client is looking for an experienced and personable Resident / Customer Liaison Officer to join their team and play a key role in supporting residents throughout construction, regeneration and maintenance projects.This is a highly customer-focused position where you will act as the vital link between residents, the project team, contractors and other stakeholders. You will ensure residents are kept fully informed throughout the project lifecycle, while listening to and resolving concerns to help deliver a positive customer experience.The Role As Resident / Customer Liaison Officer, you will be responsible for building strong relationships with residents and ensuring communication is clear, timely and consistent.Your responsibilities will include: Acting as the main point of contact for residents throughout construction and maintenance works.Providing clear information on project plans, programmes, progress and potential disruption.Responding promptly and professionally to resident enquiries, complaints and concerns.Carrying out pre-project surveys and consultations to understand residents'' needs and identify potential issues.Preparing and distributing resident communications, including letters, newsletters and project updates.Providing ongoing support to residents throughout the works, including coordinating temporary accommodation or other arrangements where required.Working closely with project managers, contractors and other stakeholders to ensure resident feedback ..... full job details .....