Customer Liaison Officer

Resident Liaison Officer (RLO)


Temp to Perm
Manchester (North Manchester & surrounding areas)
-29,000 - -31,000 | Monday-Friday | 8:00am-4:30pm
Start: Immediate/Notice period

Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We''re recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works.

The Role

You''ll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme.

Key Responsibilities

* Liaise with residents, Scheme Managers and the client to keep everyone informed
* Support the delivery of social value / community engagement events
* Collate customer satisfaction surveys and feedback
* Monitor, log and help resolve resident complaints in a professional manner
* Work closely with the Site/Project Manager to maintain a strong communication bridge
* Support conflict resolution and de-escalate concerns on site where needed

What We''re Looking For

* Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction)
* Strong customer service and communication skills
* Confident handling sensitive conversations and complaints
* Organised, proactive and able to manage multiple stakeholders

Interested?
Send your CV over or call Jess on (phone number removed) for a quick chat.

Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West

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