Service Desk Customer Liaison

Service Desk Customer LiaisonMacclesfield Full-Time On-Site (5 Days)OverviewWe are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service requests, ensuring customers receive timely support while working closely with internal teams to deliver efficient solutions.This is an excellent opportunity for someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service.The RoleAs part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. You will play an important role in keeping customers informed, managing expectations, and ensuring a positive experience throughout.You will also collaborate with engineers and service providers to track requests, resolve issues, and maintain smooth day-to-day operations. Key aspects of the role include:Acting as the first point of contact for service requestsLogging, prioritising, and coordinating tasks through internal systemsMonitoring progress and ensuring timely resolution of incidentsEscalating issues or delays where necessaryMaintaining accurate records and supporting reporting activitiesContributing to service improvements and customer satisfaction initiativesAbout YouYou will bring a strong customer service mindset and the ability to communicate ..... full job details .....