Customer Insight Officer (Apprentice)

Speaker''s Apprenticeship AcademyWe are excited to offer the Customer Insight Officer (Apprentice) role within the Research and Information Team as part of our Speaker''s Apprenticeship Academy. Now in its third year, the Academy supports early career talent and helps widen opportunities within the House Service.You''ll gain valuable experience working in UK Parliament, at the heart of British democracy all while developing skills in a unique and fast-paced environment.You don''t need to be a politics expert. We welcome applicants who are early in their careers and not in full-time education. You must be aged 18 or over by the end of the summer holidays.What you''ll be doingAs a Customer Insight Officer (Apprentice), you''ll support the Research and Information team in understanding and improving how services are delivered to MPs and their staff. You''ll help build and maintain relationships with MPs'' offices, coordinate engagement activities and events, and gather valuable feedback and insight to support service development. The role will involve managing and updating engagement data, scheduling meetings and induction sessions, coordinating diaries and events, taking meeting notes, and supporting colleagues with administrative and logistical tasks. You''ll also work with teams across Research and Information to improve feedback processes and contribute to a range of projects and activities.This is a fixed-term apprenticeship lasting 2 years. You won''t be expected to know ..... full job details .....