Customer Insight and Performance Analyst - Contract

Customer Insight and Performance Analyst (Contract)Islington£40,100Fixed term contract until 31 December 2026Would you like to be a Customer Insight and Performance Analyst at Hyde?We''re looking for a Customer Insight and Performance Analyst to help us understand how our services are performing and how our customers experience them. In this role, you''ll turn data into clear insight, helping teams monitor performance, identify trends, and make informed decisions that improve outcomes for customers and partners.In this role, you will:Provide accurate and meaningful performance data to support reporting across the partnership and meet agreed deadlines.Monitor targets, investigate performance trends and variances, and communicate clear findings to stakeholders.Check the quality, accuracy, and consistency of data received from subcontractors and partners, escalating issues where needed.Support the design, collection, and reporting of customer satisfaction and feedback data to generate actionable insight.Support the review and development of systems and digital tools used for performance monitoring and customer insight.Produce reports and presentations for a range of audiences, including senior stakeholders, that are clear, relevant, and accessible.About youExperience analysing and interpreting performance or customer data to support decision-making.Strong numerical and analytical skills, with the ability to identify trends, risks, and opportunities for improvement.Experience ..... full job details .....