Customer Experience Team Member

Job description An exciting opportunity has risen within Coastal Cottages of Pembrokeshire. We''re looking for a motivated, friendly person to join our Customer Experience Team at Pembrokeshire''s only local, family-run holiday letting agency.This varied and rewarding role is perfect for someone who enjoys working with people, solving problems, and delivering a top-tier guest experience. You''ll help our guests find the perfect holiday cottage, support property owners, coordinate with contractors, and handle day-to-day bookings and issues.You''ll also manage your own portfolio of properties, build lasting relationships with owners, and play a key role in maintaining quality standards across our cottage collection. Key Responsibilities Guide guests to find the ideal cottage to match their needs Manage a portfolio of owners/properties as their main point of contact Deliver exceptional customer service to both guests and owners Oversee bookings and coordinate any issues during guest stays Organise maintenance and support the wider Property Management team Liaise with caretakers, contractors, and owners Sell and arrange extras such as hampers, private dining, and experiences Conduct cottage visits and quality inspections Work one weekend day (Saturday or Sunday) each week with a weekday off in lieu What We''re Looking For A motivated, organised individual with strong attention to detail Excellent communication skills and a professional, personable manner Able to work under ..... full job details .....