Customer Experience - Operations Assistant

Customer Experience & Operations Assistant 

Location: Bicester

Salary: up to £27,510 per annum

Hours: Monday–Friday, 07:45–16:00

We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination—offering you the opportunity to develop your skills in a fast-paced manufacturing environment.

You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales.

Key Responsibilities

• Ensure customer orders are manufactured, picked, and dispatched accurately and on time

• Manage and resolve order queries efficiently

• Liaise with production, sales, and logistics teams to ensure smooth order processing

• Communicate effectively with couriers, suppliers, and other external partners

• Support stock management, including checks, replenishment, and rotation of products

• Schedule and oversee waste removal in line with environmental regulations

• Maintain and clean manufacturing and warehouse equipment

• Provide excellent in-store customer service, including product recommendations and sales support

• Build and maintain strong relationships with customers and key stakeholders

About You

• Previous experience in customer service, administration, or warehouse operations

• Background in manufacturing or related industries is highly advantageous

• Confident using Microsoft Office; experience with CRM systems and ERP platforms is beneficial

• Highly organised with the ability to prioritise and meet deadlines

• Excellent communication skills—both written and verbal

• Willing to learn about specialist products and develop new skills

• Full forklift training will be provided as part of the role

Why Join Us?

• Competitive salary up to £27,510 per annum

• Full training provided, including forklift certification and product knowledge

• Be part of a respected manufacturing business with a strong reputation in its sector

• Varied responsibilities offering professional growth across manufacturing, operations, and customer service

If you’re ready to join a forward-thinking manufacturer where no two days are the same, apply today.

Equation Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.