Customer Experience Specialist

Join Opus, the UK s largest independent Managed Service Provider, ranked World Class by Best Companies. Grow your career in a business that champions creativity and development. Be a key player in our Service Delivery team The Customer Experience Specialist role will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: Maintaining Customer Satisfaction Maintaining allocated work pools ensuring all cases are worked according to their SLA s and pro-actively manage the CRM tickets Competency on all supplier portals and communication processes Ad hoc cover for accepting orders/deliveries, dealing with post Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week 1 week on/6 weeks off rotation with a waiting list to join) Salary £28,860k pa 25 Days Holiday + 8 Bank Holidays Hybrid working for a good work/life balance 3 days a week in our Reigate office Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor The talents we are excited to see You will have the following experience/skills: At least 5 GCSE Grades at C level or above including Maths and English Previous employment in a customer service or ..... full job details .....