Ecommerce Customer Experience Manager

Customer Experience Manager - Indirect E-commerceLocation: London (3 days per week on-site)Rate: 550- 650If you care about what customers feel after they click-across third-party platforms, marketplaces and q-commerce-this is a chance to shape journeys that drive real growth. Our Client is hiring for a reputed client to lead indirect e-commerce customer experience, turning channel performance into measurable business impact.What you''ll be doing: Lead partner and portfolio expansion across marketplaces and platforms, including Amazon, eBay and other e-commerce/q-commerce partners Own customer experience excellence across acquisition, retention and engagement on third-party channels Build and manage channel KPIs, using data analytics to spot trends and drive optimisation Optimise content, touchpoints and customer interactions for brand consistency and conversion-tailored per channel Make commercially grounded decisions that balance customer needs with revenue and profitability goals Align internal teams and external partners in a matrixed, global environment (including regional teams, UX/UI and IT) Stay ahead of evolving e-commerce trends, supporting agile change as platforms and consumer behaviour shift Ensure customer experience initiatives comply with data privacy laws such as GDPR and CCPAWhat you''ll bring: Hands-on experience managing indirect e-commerce channels in a large CPG environment, with a focus on marketplaces, e-retailers and q-commerce Strong strategic and ..... full job details .....