Customer Experience Specialist - Commercial Banking

Ready to elevate your customer service career? Join Huntswood and become the go-to expert supporting high-profile customers through a pivotal period of change-helping them feel confident, informed, and fully equipped to move forward.What You''ll Be Doing:As a Specialist member of the customer experience team, you will provide expert guidance to clients navigating changes to their financial products and payment services.Leveraging your training experience, you will break down complex processes into clear, accessible explanations, ensuring customers fully understand.Through professional engagement across phone, chat, and email, you will deliver a high-quality service experience that reassures, supports, and empowers customers throughout every interaction.Where You''ll Work:You''ll join the client''s newly refurbished, campus-style headquarters in Knutsford-designed to foster collaboration and high performance. Following an initial 3 week in office training period, you''ll then transition to 1 office day a month. Please note the client site is only accessible by car. Key Details:Start Date: 29th June 2026Day Rate: £192 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)Location: Knutsford, Cheshire (Training full time in office then moving to working from home, with 1 day a month in office)Hours: 35 hours per week, Monday to Friday, shifts between 8am-7pmContract: Initial contract till end of December 2026 with potential for ..... full job details .....