Part Time - Customer Experience and Sales Administrator

My market leading Altrincham based client, are looking to recruit initially on a 6-month Fixed Term Contract basis, a Customer Experience and Sales Administration ExecutiveAs the business continues to grow, my client is looking for a sharp, friendly, and organised individual to be the first point of contact for their customers, someone who enjoys speaking to people, takes pride in great service, and can confidently support customers from first enquiry through to order.Salary: £25k - £30k FTE (Take home £16,666 - £20,000) Working Hours: 25 hours per week - Monday to Friday 09:30 - 15:00As Customer Experience and Sales Administration Executive, you''ll be the voice of my client. Your day will be split across phone, email, website chat, and social channels, ensuring customers feel looked after, sample requests are followed up properly, and orders are processed smoothly.This is a varied, hands-on role suited to someone who enjoys juggling tasks, speaking with customers, and working as part of a growing commercial team.Key ResponsibilitiesCustomer Service (approx. 40%)Answer inbound phone calls from homeowners, trade customers, and general enquiries.Respond to customer emails and website chat enquiries promptly and professionally.Resolve order queries, delivery questions and returns issues.Sales Support (approx. 30%)Proactively follow up sample requests by phone within 48 hours of dispatchQualify customer projects, answer questions, and guide customers towards ordering.Process ..... full job details .....