Customer Experience Manager

OverviewCustomer Experience Manager – Kings Langley, office based

Full-Time | Permanent, Monday to Friday with an early finish on Friday

Salary: £35,000-£40,000 dependent on experience

Key Responsibilities

Inspire and support a team of 8 to consistently deliver high-quality service

Champion a culture of adaptability, positivity and continuous improvement

Collaborate across departments to streamline operations and enhance customer satisfaction

Represent the Customer Service team internally and externally with professionalism and enthusiasm

Supervise daily operations and ensure KPIs are met

Coach and develop team members to reach their full potential

Lead recruitment, onboarding and performance reviews

Manage training plans, team rota and personnel matters including absences and holiday requests

Monitor customer interactions and implement strategies to improve satisfaction

Investigate service calls to identify root causes and drive corrective actions

Support the team with complex queries and liaise with Finance on invoice issues

Ensure compliance with company policies and end-user guidelines

What This Client is Looking For

Proven experience in customer experience/service management

Strong leadership and coaching skills

Proficiency in CRM systems (HubSpot preferred)

Excellent communication and problem-solving abilities

Adaptable, empathetic and skilled in negotiation

A team player who builds strong relationships across the business

This is more than just a management role — it’s an opportunity to shape the future of customer service within a forward-thinking company. If you''re ready to lead with purpose and make a lasting impact, we’d love to hear from you.

Please note this advert remains open until the vacancy is filled. Interviews will be conducted during this period, so we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Job DetailsJob Title:

Customer Experience Manager

Company:

Tate

Location:

Kings Langley, Hertfordshire (office based)

Posted:

Sep 19 2025

Closes:

Oct 20 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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