Customer Experience Executive

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Customer Experience Team Member

Salary: -28,000
Location: Manchester City Centre
Hours: Mon-Fri, 8am-6pm

Full-time, permanent position

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Role Overview:
Our client is a leading commercial real estate services company offering a full range of services to occupiers, developers, and investors. The Customer Experience Team Member plays a key role in delivering memorable experiences to clients, occupiers, visitors, and stakeholders. Acting as an ambassador for both the building and the Beyond: Front of House brand, the Customer Experience Team Member ensures personalised service and a high standard of hospitality.
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Key Responsibilities:
* Greet and assist visitors in a professional manner
* Ensure the reception area is tidy and welcoming
* Support general front-of-house activities
* Contribute to improving service delivery
* Assist with internal and external engagement efforts
* Follow established procedures and protocols
* Maintain positive working relationships
* Address concerns and escalate when needed
* Comply with workplace safety guidelines
* Respond to queries and provide follow-up support
* Maintain records and update systems as required
* Support onboarding and training activities
* Adhere to appearance and conduct standards
* Report issues and coordinate with relevant teams
* Provide general assistance with guest services
* Manage access tools in line with site procedures
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Required Skills and Experience:
Expertise & Professional Development
* Good literacy and numeracy skills
* Intermediate proficiency in MS Outlook, Word, Excel, and PowerPoint
* Experience in hospitality (hotels, restaurants, aviation, concierge, retail)
* Excellent customer service skills
* Strong written and verbal communication skills

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