Customer Experience Advisor

6 days ago Be among the first 25 applicantsOverview

Exciting Opportunity: Join Rendall and Rittner as a Customer Experience Advisor. Rendall and Rittner is a leading Residential Leasehold Property Management company that values its employees. This role is office-based in Manchester with a focus on delivering exceptional resident experiences.Position:

Customer Experience AdvisorLocation:

Office Based – 340 Deansgate, Manchester, M3 4LYWorking Hours:

Monday – Friday, 37.5 hours per week (Shifts on a rotational basis between 8am – 8pm, including 1 in 4 Saturdays with a day off during the week)Contract:

Permanent with excellent career growth opportunitiesWhat You’ll Do

Deliver outstanding customer service via phone and email, handling inquiries and resolving issues promptly.Maintain clear, empathetic communication, ensuring customers always feel heard and supported.Think creatively to solve customer problems and prevent potential issues from escalating.Collaborate with team members, ensuring a seamless service experience for our customers.Stay up to date on Rendall and Rittner’s services, using feedback to improve and enhance the customer experience.Participate in training sessions, continuously learning and evolving your skills to better serve our customers.Show strong verbal and written communication skills to articulate clear solutions.Who We’re Looking For

A customer-focused individual who strives to make a positive impact on people’s lives.Excellent communication skills, both over the phone and in writing.A problem solver, quick to think on your feet and come up with creative solutions.Thrives in a team environment, collaborating and sharing knowledge to achieve common goals.Passionate about providing a service that enhances satisfaction and builds lasting relationships.How To Apply

Ready for this incredible opportunity? Explore Rendall and Rittner on LinkedIn or visit our website for a full list of current openings. For more details or answers to your questions, reach out to our recruitment team at 020 7702 0701 and mention the reference number.Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.What We Offer

Career Growth: Fully funded training programs to support your professional development.Perks: Exclusive savings on entertainment, travel, dining, shopping, health and fitness.Competitive Compensation: Competitive salary and discretionary bonuses.Health and Well-being: Private Medical Insurance, Life Assurance and enhanced maternity/paternity leave.Time Off: 25 days of holiday plus national holidays.Pension Plan: Rendall and Rittner Pension scheme.Extra Support: Access to Employee Assistance Programs (EAP).Please note that some benefits may become available after a qualifying period. Candidates should be eligible to work in the UK without ..... full job details .....