Customer contact specialist

Job Title: Customer contact specialistWork Location: Abingdon Contract Type: 12 monthsSalary: £29,250 per annumHours: 9AM - 5PM (Mon - Fri)Responsibilities:Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experienceService Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and careClinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficientlySupplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on timeInternal Liaison: Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queriesProcess Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).Administrative Support: Carrying out general admin tasks to keep everything running behind the scenesTeam Contribution: Taking on additional tasks as needed to support the wider goals of theteam and businessExperience education:Educated to national standardsExcellent written and oral communication skillsPrevious experience within a customer services role is desirableIT literate with a good ..... full job details .....