Customer Contact Collections Operative

Are you looking for a role where your problem-solving skills and resilience make a real difference to customers in financial difficulty? Due to company growth, we are looking for a Customer Contact Collections Operative to join the team. Working Monday to Friday on a 3 week rotational pattern between 8am and 6pm. Purpose of the Role The purpose of this role is to deliver excellent service for Richburns and its customers as part of our Customer Contact team. This is a predominantly telephone-based, customer-facing position, supporting clients and their customers in finding solutions to manage outstanding utility bills and arrears. You''ll also help our field agents by setting up payment plans and processing customer payments, handling both inbound and outbound calls in a busy contact centre environment. Based in our Nottingham office, you''ll work within a growing team operating across varied shift times to support the full range of services we provide. The role also includes meeting both management and client-led KPIs to ensure business targets are achieved. Key Responsibilities and Accountabilities Handle a range of customer calls, including discussing resolutions for overdue utility bills, supporting field agents, answering general queries, and making outbound contact attempts. Update CRM systems with accurate call details, resolutions, meter readings, and vulnerability information. Liaise with clients to confirm appropriate outcomes for their customers. Maintain ..... full job details .....