Head of Customer Contact and Transformation

Head of Customer Access and Transformation (12 Month Fixed-Term Contract) Hemel Hempstead, Hertfordshire 80,250 per annum? 35 hours per week 12 Month Fixed-Term ContractHelp Shape the Future of Access and Deliver Strategic Transformation at HightownAt Hightown, we''re committed to delivering excellent services and creating positive outcomes for our customers and communities. We manage over 9,500 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, providing affordable housing alongside care and supported living services.We''re looking for an experienced and forward-thinking Head of Customer Access and Transformation to lead a major review and redesign of how our customers access our services. This is a unique opportunity to shape Hightown''s future customer access model, drive meaningful organisational change and play a key role in delivering our corporate strategy.As a member of our Senior Leadership Team, you''ll work closely with Executive Leaders and colleagues across the organisation to develop a customer-focused, efficient and future-ready access offer, while leading wider transformation across Hightown.What You Will Be Doing:In this high-profile leadership role, you will:- Lead a comprehensive review of Hightown''s customer access arrangements, channels and processes.- Design and develop a future customer access operating model that improves the customer experience and supports organisational priorities.- Champion service excellence, customer ..... full job details .....