Customer Complaints Team Leader

Customer Complaints Team Leader Based in Essex Permanent office based 34,680 per annum + benefitsAbout the RoleAs the Customer Complaints Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels including phone, email, video, social, correspondence.Working to deliver the best quality service, you''ll lead, motivate, and manage team performance, promoting best practice, innovation, and a strong "right first time" quality culture. The role includes supporting KPI performance, monitoring risks, improving productivity, and ensuring effective use of IT systems and reporting.You will coach and develop team members, hold regular team meetings, resolve customer complaints, support cost reviews, and contribute to wider business targets such as turnover, absence, and diversity.Benefits:Profit Share Discretionary Annual Bonus Scheme26 Days Holiday plus Bank HolidaysEnhanced Pension PlanPrivate Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)Life Assurance and Accident CoverShare SaveEnhanced Maternity and Paternity PayWork Perks Discounts and VouchersBuy and Sell Holiday SchemesCycle to WorkVolunteering (2 days paid)Learning and Development OpportunitiesExtensive Wellbeing Support, including EAPLoyalty and Values AwardsFunded Professional ..... full job details .....