Temporary Customer Complaints Agent

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your problem-solving skills can shine? If so, we have the perfect opportunity for you to make a real difference! Role: Temporary Customer Complaints Agent Location: Covent GardenStart Date: ASAP Duration: 3 monthsPay: 19.23Hours: 09:00 - 18:00 - fully office based Role Purpose: As a Customer Complaints Agent, you will play a key role in managing customer complaints from initial receipt to resolution. Your mission? To ensure each case is handled fairly, professionally, and in line with our client''s policies and regulatory requirements. You''ll be the voice of reason, guiding customers through their concerns with empathy and clarity. What You''ll Be Doing:Manage Complaints: Oversee a portfolio of complaints from start to finish, ensuring timely resolutions.Investigate Thoroughly: Dive deep into complaints, reviewing evidence and liaising with internal teams as needed.Communicate Clearly: Craft professional written responses and handle sensitive phone conversations with ease.Balance Needs: Resolve concerns by balancing customer expectations with business requirements.Escalate Wisely: Identify and escalate complex cases to the appropriate channels.Document Everything: Maintain detailed case notes in our case management system.Stay Compliant: Ensure all resolutions meet SLA and regulatory timescales while adhering to GDPR and company policy. What We''re Looking ..... full job details .....