Negotiable
OverviewHaleon is recruiting for a Customer Collaboration Manager for a 12 month contract. To deliver HALEON growth objectives in a highly competitive environment, HALEON teams must build strong, open and constructive relationships with our customers. The Customer Service team develops a deep understanding of customer needs and ensures our supply chain is aligned to meet them. The Customer Service team extends the sales and supply chain functions within HALEON, working with colleagues across the organization to enhance the customer’s experience and drive growth. Customer Service is a source of competitive advantage as we strive to be the world’s first and best FMCH.
Responsibilities
Strategic Leadership : Influence change across end-to-end Customer and HALEON supply chain; deliver HALEON joint commercial plan through a joint supply plan; define customer-specific collaboration roadmap and strategy to optimize performance, impacting service and costs.
Organisational Leadership : Lead communication with customer on supply issues, agreeing to switch off products; provide input to account team for forecasting process and meetings (SIT, Customer feedback, Collaborative forecast); own customer stock in trade input into the market’s CRM to inform risks and opportunities; minimise customer chargebacks for non-compliance.
Operational Performance : Lead day-to-day operational and promotional planning processes between HALEON and Customer; align base and promotional volume and phasing plans; work with demand planning and commercial teams to accurately maintain forecast systems to reflect forecast expectations.
Deliver HALEON and Customers Key Operational Performance Metrics : Achieve service performance targets; achieve customer in-store on-shelf availability targets; achieve HALEON working capital targets; deliver overall customer collaboration targets; deliver HALEON joint commercial plan through a joint supply plan.
Develop the Strategic Relationship between HALEON and Customer : Develop and maintain a working partnership with customer’s supply chain counterparts based on trust; build initiatives in collaboration with the customer to deliver joint value creation.
Key Events, NPD, Range Review Implementation, Forecasting and Supply Management : Range reviews – smooth range changes with zero impact on service; achieve NPD launches – 100% on time and in full.
Required Skills Sets and Experience
Thorough understanding of end-to-end supply chain process
Demonstrated experience in customer engagement and collaboration
Strong networking and partnership-building skills
Excellent communication skills, both verbal and written, across all levels of the business
Ability to manage multiple priorities
Preferred
Prior extensive experience in Supply Chain as well as Sales or Sales Support function
Ability to lead and develop teams and achieve results
Prior experience of SAP order to cash systems
Ability to deliver to budget and drive cost / revenue improvements over time
Business qualification in a Supply Chain or Sales related discipline
Haleon Leadership Expectations
Drives growth: Takes accountability for delivering results; pragmatically turns data into action; is bold in moving things forward.
Deeply understands our consumers and customers: Brings the outside in; is focused on the future; drives curiosity.
Builds one ‘Haleon’: Is purpose-driven; breaks down barriers; adapts style for positive impact.
Lives our Haleon Values: Diversity, Equity, Inclusion.
Care to join us. Find out what life at Haleon is really like at www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We are striving to create a climate where we celebrate diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore opportunities with our hiring team.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates, and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, protected veteran status or any other protected class.
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Negotiable