Customer Collaboration Manager - Discounters (Maternity Cover)

Customer Collaboration Manager - Discounters (Maternity Cover)

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Customer Collaboration Manager - Discounters (Maternity Cover)

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myGwork - LGBTQ+ Business CommunityCustomer Collaboration Manager - Discounters (Maternity Cover)

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Customer Collaboration Manager - Discounters (Maternity Cover)

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myGwork - LGBTQ+ Business CommunityGet AI-powered advice on this job and more exclusive features.This job is with Kraft Heinz, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description

We have an excellent opportunity available for an experienced Supply chain professional to make a difference at Kraft Heinz. The Customer Collaboration Manager position lies within the UKI Supply and Operations department.

You''ll be working in a high performing team, alongside peers always trying to reach the next level. Get ready for a lot of exposure to internal senior stakeholders. You will be accountable to lead and pursue excellence in supply chain for a set of customers, developing and delivering best service at the lowest cost.

NB This opportunity is a maternity cover with ideal start date in Summer 2025.

In brief, you will be responsible for;

Delivering target service performance in all aspects of Service as measured by the customer, case fill rate and delivery on time and supporting the customer in securing on shelf availability for your categories.Building strong internal and external relationships with our Customers, Sales, Customer Service, Demand and Operations.Liaise with the Customer to optimize product replenishment and successfully enabling events (new SKUs, promotions) which require logistics support.Increasing customer and Kraft Heinz supply chain value for your categories - identifying and implementing supply chain value projects, for both removing cost or enabling value creation.Securing KHC''s supply chain preferred supplier position for your customers and developing and maintaining key communication channels.

Qualifications

Hard Skills

Prior experience in customer logistics or supply chain roleAn excellent ability to manage internal stakeholders and build lasting relationships through experience in a customer-facing rolePrior knowledge of ERP and demand systemsStrong with Excel and ideally equipped with intermediate skills in SQL, Python and/or PowerBIBachelor''s or Master''s Degree preferable

Professional Attributes

Technical masteryExcellent knowledge of fast-moving supply chains models (e.g. FMCG, eCommerce, Automotive) and the levers to improve service performance. Demonstrated ability to put this knowledge into practice delivering supply chain improvement projects. Ideally you will have experience in other Product Supply disciplines - Demand Planning, Operations or Physical Distribution. Alternative relevant experience would come from Consultancy, Site Logistics or Site or Production Planning, with first-hand experience of working with multi-functional counterparts.Ability to LeadYour ability to influence and lead the sales organisation and the supply chain functions are vital in this role. You should be equipped with a skillset to envision and set strategic direction. You hold stakeholders accountable to meet deadlines and follow through on commitments. You have a mindset of continuous improvement and you lead the supply chain and commercial team on the journey towards perfection.Build diverse, collaborative relationshipsCo-located with a multi-functional Sales team, you will need to leverage resources across internal organisations (e.g. working with Sales on Forecast Accuracy, change management, etc); externally you will work with many functions/levels in the customer. Work with 3PL on delivery profiles, monitoring delivery on time and turnaround efficiencies.Result drivenIn developing the link between Sales and the logistics function for your categories, you will need to understand and implement the principles of Joint Value Creation and Go to Market Strategy and lead these strategies for your categories.

What We Offer You

A meritocratic, pay for performance approachA fun, collaborative office culture that celebrates good food and good times with regular events and socialsAn active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, and allyship, helping to create an inclusive work environmentFlexible and hybrid working approach, including ability to work from abroadFamily-friendly; market leading parental leave benefits and sponsored nursery schemeEmployee discount on Heinz products!

Wellbeing

Private medical cover and Digital GPComprehensive Life Assurance and Group Income ProtectionExclusive gym discounts and cycle to work schemePremium membership to Calm AppA variety of amazing sports teams and clubs!3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)

Location(s)

London - The Shard

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes

.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Management and ManufacturingIndustries Food and BeveragesReferrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2xSign in to set job alerts for “Customer Manager” roles.

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