Customer Care Support

Our client based in Sunbury is looking for Customer Care support for their Helpdesk department

Key Responsibilities/Account Abilities:

• To ensure our Customer Care function provides world class service to all customers and act as a welcoming, professional first contact with the client
• First point of contact for External and Internal Customers.
• Log calls on onto our in-house system - via phone, email, web-portal management.
• Accurate allocation of attendance SLA.
• Prioritize work in accordance with the contract requirements.
• Updating Key Account web-portals.
• Provide prompt and regular updates to customers.
• Assist with service administration requirements as and where required.
• Liaise with other departments within the business: Planning Team, Helpdesk/ KA/ Small works.

• Previous experience of Service Helpdesk function to meet Customer and Business needs.
• Previous Customer Service Experience is essential.
• Professional telephone manners.
• Ability to understand and interpret customer requirements.
• Ability to prioritize workload, applying flexibility where needed.
• Attention to detail - accuracy when logging calls.
• Practical problem solver and desire to overcome daily challenges.
• Able to take initiative and be self-driven, customer focused.
• A team player that can work well with others.
• IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems.