Motor Insurance Customer Care Agent

Motor Insurance Customer Care Agent£26,000 - £28,000 + monthly bonus + salary review after 12 monthsRainham, Essex | 4 days office-based, 1 day from homePlease note: candidates without recent Motor Insurance experience will not be considered for this position.Are you already working in Motor Insurance?We''re looking for an experienced Motor Insurance Customer Care Agent to join a growing, technology-led insurance business based in Rainham.This is not a generic customer service role. You''ll need a solid understanding of motor insurance and recent experience working with customers within a motor insurer, broker, call centre or similar insurance environment.If you understand motor policies, enjoy speaking with customers and want to build a long-term career within insurance, this could be a great next step.About the RoleYou''ll be joining a busy motor insurance team, supporting customers throughout their insurance journey and making sure they receive a professional, straightforward and positive experience.Your day-to-day responsibilities will include:Handling customer enquiries relating to motor insurance policiesSpeaking with customers by phone and providing clear, accurate informationHelping customers understand their cover and policy requirementsMaking amendments and updates to customer policies where requiredIdentifying and resolving customer queries efficientlyProviding a high standard of customer service while working within insurance processes and regulationsWorking ..... full job details .....