Customer Care Supervisor

Customer Care Supervisor - Chorley - Permanent - 30,000 - 33,000 Forrest Recruitment Ltd are delighted to be working with a successful, forward-thinking business who are leader in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to continued growth, they are seeking a Customer Service Supervisor to join their Customer Care team of 7 based at their Head Office in Chorley. You will play a key role in delivering a first-class customer experience - the job is primarily focused on day-to-day customer support via telephone and email, alongside which you will support the Customer Care Manager with supervising the team and helping to coordinate the daily operations for the team. Customer Care duties (70% of role) : Delivering a first-class customer experience, by offering advise and resolving queries through to resolution Communicating with customers via telephone and email to assist with general enquiries, product advise and order status updates Providing clear information and resolving the query to the customer''s satisfaction Using the ERP system to maintain detailed customer records, provide order updates and make amendments to orders Effectively managing own workload and diarising callbacks on the system to make follow up calls and manage customer expectations Working closely with ..... full job details .....