Customer Care Specialist

Customer Care Specialist (Temporary Contract)Location: Redditch, WorcestershireHours: Full-time, Monday to Friday Salary: £13.00 - £14.00 per hourContract: Temporary until approximately November 2026OverviewWe are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a temporary basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships. Key ResponsibilitiesManage incoming customer enquiries via phone, email, and online channelsProcess service requests, quotations, and customer orders accuratelyTrack and monitor orders, keeping customers updated on progress and delivery timesCoordinate with technical teams and internal departments to resolve queries and issuesRecord customer feedback and support continuous improvement of service deliveryEscalate unresolved issues where necessary and ensure timely resolutionMaintain accurate records of all customer interactions and case updatesAbout YouTo be successful in this role, you will demonstrate:Strong communication and interpersonal skillsA high level of attention to detail and accuracyExcellent problem-solving abilities with a proactive ..... full job details .....