Customer Care Operative

Overview

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Customer Care Operative

role at

London Square .London Square is an award-winning residential and mixed-use developer, Aldar-owned, delivering communities across Greater London since 2010. The company focuses on high quality design, sustainability, and customer service excellence.About The Role and Team

London Square seeks an experienced

Customer Care Operative

to join the Customer Care team. The role involves delivering exceptional customer service from legal completion, through the 24-month Defects Liability Period and beyond. The operative will help maintain strong relationships with customers and support defect resolutions.The role is project-based and requires travel to sites in Central London and the South and South West of London. A vehicle will be provided.Key Responsibilities

Attend customer properties to rectify defects in line with company standards.Close out defects within the allocated time, preferably with a first-time fix.Send reports to the Customer Care Team detailing works carried out and any further visits needed.Trace and access defects as required.Assist Customer Care Managers on defect resolutions meetings as required.Key Skills and Experience

Experience as a Customer Care Operative or Multi-trade for a Developer in a similar role is ideal.Empathy and the ability to stay calm in challenging situations.Ability to manage tasks by priority and stay organised.Clear and concise communication.Ability to recognise when escalation is required.Driving license (van supplied).Experience with Clixifix is beneficial.Understanding of NHBC/NHQB is beneficial.CSCS card and relevant NVQs are beneficial.What’s in it for you

London Square values work-life balance and wellbeing. Core benefits include:Competitive compensation package.Group Pension Scheme and Life Insurance.25 days holiday plus bank holidays, including holiday trading and long service days.Benefits

Additional benefits may include tax or money-saving options:Dental CoverBupa Employee AssistanceVirtual GP ServiceSalary sacrifice for electric vehiclesCycle to WorkGym membership corporate discountsHealth Cash PlanPerkpal discountsTech SchemePayroll GivingCommitment and Equality

London Square is an equal opportunities employer. If you require support or more information please email careers@londonsquare.co.uk. We are committed to a diverse and inclusive workforce and environment.You must be eligible to work in the UK to apply. Visa sponsorship is not offered.As part of our privacy commitments, we will use your application data to process your application and consider you for future opportunities. For details, review our privacy policy.Location and Seniority

Location: London, England, United KingdomSeniority: Mid-Senior levelEmployment type: ..... full job details .....