Customer Care Coordinator

About The RoleWe''re looking for a Customer Care Coordinator to join our welcoming team at the Royal British Legion. This is a fantastic chance to be part of one of the UK''s most recognised charities. You''ll be the first point of contact for supporters and members of the public, ensuring every interaction is handled with warmth, professionalism and care.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.As a Customer Care Coordinator, you''ll take incoming calls, process donations, and help with requests ranging from wreath orders to fundraising materials. You''ll also keep supporter records accurate and up to date, making sure each individual has a smooth and positive experience with us. Every day will bring something different, but your role will always be centred around giving our supporters the very best service.We''re looking for someone who enjoys working in a fast paced environment, has a confident and empathetic telephone manner, and takes pride in attention to detail. Previous experience in customer service or call handling is highly valued, as is familiarity with databases or CRM systems. Above all, you''ll be passionate about delivering exceptional care and leaving supporters with a lasting positive impression.By joining us, you''ll be playing an important role in campaigns like the Poppy Appeal and Fields of Remembrance, directly contributing to the work we ..... full job details .....