Customer Care Executive

Customer Care Executive / Colchester / Salary up to £35,000 Per AnnumWe re looking for an organised, efficient and customer centric Customer Care Executive to join a successful, family-owned supplier of educational supplies to schools across in Colchester.Due to our growth plans as well as our dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer Care team you will play a key role as part of an efficient and consistently reliable Customer Care Team delivering the very best service to our customers, with issue resolution and the customer experience at the heart of everything you do.The Role:As a Customer Care Executive, you will provide first line support to customers by taking incoming calls and e-mails to process orders, enquiries and resolve any issues they may have, working on and addressing these issues at source and unearthing any potential problems.At the same time building a strong rapport with the customer to drive customer satisfaction and always looking for upsell and cross sell opportunities.Key Responsibilities of the Customer Care Executive: Supporting customers by phone, e-mail and web-chat functions.Processing of orders, enquiries and quotations.Issue resolution, keeping customers informed of process, likely outcome and timeframes, resolve issues in a smart way and helpful way.Stock management helping to manage out of stock products, liaising with third ..... full job details .....