Customer Care Coordinator

Customer Care Coordinator - £34,000+ DOE - London - Permanent

Introduction                      

A new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in Central London. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.    

Hours are 8:30 - 17:00 Monday to Thursday, Friday finish at 4. There is the potential for flexible working up to 2 days after completion of probation period. 

The Role:                   

- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.           

- Provide support and advice to sub-contractors.             

- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently. 

- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. 

Key Skills:

- Customer Service experience within the House Building/Construction/Maintenance Contractor industry or experience within Lettings / Property Management.

- Excellent communication skills 

- Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.