Customer Care Coordinator

Are you an experienced Customer Care Coordinator looking for your next opportunity with a highly respected 5-star housebuilder?We are working with a leading residential developer who is looking for a proactive, organised and customer-focused individual to join their Customer Care team in Birmingham.This is a fantastic opportunity to become part of a successful business with an excellent reputation for quality, customer satisfaction and delivering outstanding new homes.The RoleAs Customer Care Coordinator, you will play a key role in ensuring customers receive an exceptional level of service throughout their aftercare journey.You will be responsible for coordinating customer enquiries, arranging remedial works and liaising with customers, site teams, contractors and internal departments to ensure issues are resolved efficiently and professionally.Key ResponsibilitiesManaging customer enquiries and aftercare requests from initial contact through to resolution.Coordinating appointments and remedial works with contractors and site teams.Maintaining accurate records of customer issues and ensuring all matters are progressed within agreed timescales.Liaising with Site Managers, Construction teams, subcontractors and other internal departments.Providing regular updates to customers and ensuring they receive a high level of service throughout the process.Monitoring outstanding works and following up to ensure timely completion.Handling customer concerns professionally and working ..... full job details .....