Customer Care Coordinator

Customer Care Coordinator - Derby - Permanent - £28,000+

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This is an office based role with hours Monday to Thursday - 8:30 - 5 and 4:30 finish on Friday

Duties

• Working closely with the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
• Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
• Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out

Experience required:

• Experience working within House Building / Housing / Construction, in a similar role, or from Property Management / Resident Liaison Officer background.
• Experience using CRM systems and inputting data in an office-based setting is essential.
• Excellent communication skills

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.