Care Coordinator

About the RoleWe are seeking a highly organised and customer-focused Customer Care Coordinator to join our team. This role is responsible for ensuring customers experience a seamless transition from the sales process through to aftercare, providing exceptional service and support throughout the defects and maintenance period.You will act as the key point of contact for customers, clients, contractors, and maintenance operatives, coordinating defect resolution work, managing appointments, maintaining accurate records, and ensuring high levels of customer satisfaction.Key ResponsibilitiesCustomer Service and Defects ManagementEnsure customers experience a smooth transition from sales to aftersales.Act as the first point of contact for customers reporting defects and maintenance issues.Respond promptly to customer enquiries via telephone and email.Liaise with customers throughout the defects process, keeping them informed until issues are fully resolved.Assist in managing reported defects through to an effective and timely resolution.Maintain high levels of customer satisfaction through excellent communication and service delivery.Coordination and SchedulingAssist in organising and coordinating direct maintenance operatives.Work closely with external contractors to ensure works are completed within agreed timescales.Book appointments and arrange access for maintenance visits.Organise weekly work schedules and diaries for maintenance operatives.Raise work schedules and job ..... full job details .....