Customer Care Coordinator

Customer Care CoordinatorLocation: South Manchester Full Time Office Based Salary: Competitive + BenefitsTime Recruitment are proud to be working as a preferred recruitment partner on behalf of a highly respected residential property developer, seeking an experienced Customer Care Coordinator to join their growing team.If you''re passionate about customer service, enjoy building relationships, and thrive in a fast-paced environment where no two days are the same, this could be the perfect next step in your career.As the face of the customer care function, you''ll play a vital role in ensuring homeowners receive an exceptional post-completion experience. From coordinating aftercare appointments and managing snagging issues to liaising with site teams and contractors, you''ll be at the heart of delivering outstanding customer satisfaction.The RoleThis is a busy and varied position where you''ll be responsible for managing customer enquiries, coordinating defect resolution works, and ensuring all customer care activities are delivered efficiently and professionally.Working closely with operational teams, maintenance operatives, contractors, and senior management, you''ll ensure homeowners receive timely support and a first-class service throughout their aftercare journey.Key ResponsibilitiesYou will take ownership of customer care enquiries from initial contact through to resolution, maintaining accurate records and ensuring customers are kept fully informed throughout the ..... full job details .....